File a Consumer Complaint
You can file a Consumer Complaint with the Office of the Attorney General online or by filling out a printable form and mailing it in. Please read the instructions below carefully. We also suggest you read about the complaint process and about other options that may help you successfully resolve your complaint.
attorney general columns:Filing in Small Claims Court
others accepting complaints:Federal Trade Commission Better Business Bureau (BBB)
Complaint against a regulated business or licensed professional:Texas Department of Licensing and Regulation (TDLR)
Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.
If you file your complaint online, we suggest that you print a copy of the form after you fill it out, so you will have a copy for your files. Once you clear the form or close the browser, you will not be able to retrieve your information.
If you plan on submitting your complaint online, you can attach supporting documents. The on-line complaint form allows you to submit scanned images along with your complaint (i.e., no follow-up email is necessary). To take advantage of this feature, you may wish to scan your supporting documents first, before you fill out the on-line form.
If you do not have a scanner you can still fill out the complaint online and then send copies (please do NOT send us your originals!) of your documents along with a print-out of your completed online complaint form to:
- Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548