The Office of the Attorney General (OAG) is committed to complying with all state and federal disability laws, such as the Americans with Disabilities Act (ADA) and the ADA Amendments Act of 2008 (ADAAA). As part of this commitment, the OAG shall provide access to its services and programs for persons with disabilities in accordance with Title II of the ADA. In addition, the OAG shall provide a qualified individual with all reasonable accommodations necessary to enable the individual to perform the essential functions of his/her current or prospective job at the OAG.  A qualified individual must have a mental or physical impairment that substantially limits at least one major life activity of that individual, must have a record of such an impairment, or must be perceived by others as having such an impairment.  

The OAG will not tolerate any discrimination or harassment against any current or prospective employee because of a disability and will not tolerate any retaliation against anyone for exercising rights under the ADA, the ADAAA, or any other law protecting persons with a disability. 

Grievance Procedure 

The following Grievance Procedure may be used by anyone who wishes to file a grievance concerning access to OAG facilities, services, activities, programs, employment, or benefits. If your issue concerns any business, private or non-profit organization, non-OAG employee, or other governmental body, please direct your grievance to that entity. 

Submit a Formal ADA Grievance to the ADA Coordinator. The ADA Coordinator will review the grievance and take appropriate action. Alternative means of filing grievances will be made available if necessary. The complaint should be submitted no later than 60 calendar days after the alleged violation. For more information, contact: 

ADA Coordinator 
300 West 15th Street, 2nd Floor  
Austin, Texas 78711  
512-463-2009 (voice)  
Individuals with hearing loss may call Relay Texas toll free 7-1-1 or 1-800-RELAY-TX  (1-800-735-2989). 

Receipt of a Grievance 

Upon receipt of a Formal ADA Grievance, the ADA Coordinator will provide the appropriate division or office with a copy of the grievance. The OAG will review the grievance within 15 calendar days after receipt of the grievance.  Resolving the issue may require contacting the complainant to discuss the grievance and possible resolutions.  If the grievance cannot be resolved within 60 calendar days after receipt of the grievance, the ADA Coordinator or department ADA Liaison will respond in writing or in a format accessible to the complainant, such as large print or audio recording. The response will explain the position of the OAG and, if necessary, offer options for substantive resolution of the grievance.  

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or designee may appeal the decision within 15 calendar days after receipt of the response by submitting a written appeal to:  

First Assistant Attorney General 
Office of the Attorney General 
PO BOX 12548 
Austin, TX 78711-2548 

Within 30 calendar days after receipt of the written appeal, the First Assistant Attorney General or designee will review both the grievance and the determination of the ADA Coordinator and respond in writing, or in a format accessible to the complainant, with a final resolution of the grievance.