Frequently Asked Questions
about the DELL Settlement

1. Who qualifies for a refund under the settlement?

In order to be eligible for a monetary recovery under the settlement, a consumer must meet four requirements:

  1. The consumer's claim must relate to a consumer transaction with Dell or Dell Financial Services that occurred between April 1, 2005, and April 12, 2009;
  2. The consumer must have suffered a verifiable out-of-pocket (monetary) loss;
  3. The claim must be a complaint about (i) a Dell Financial Services deferred-interest financing promotion (such as an offer of zero percent interest for six-months), (ii) a rebate that the consumer applied for but did not receive, (iii) a warranty service that Dell did not perform as promised or as required by Texas's implied warranty law, or (iv) an extended warranty or next-business-day service that was not provided as promised; and
  4. The consumer must file a claim with the Texas Attorney General's Office no later than April 13, 2009.

2. How do I file a claim?

You may obtain a claim form from the Texas Attorney General's Office by calling the toll-free number, (800) 252-8011, or by printing and filling out the special Dell Settlement Complaint form. Complete and sign the claim form and mail it, along with documentation of your out-of-pocket loss, to:

Consumer Protection and Public Health Division
Office of the Attorney General
PO Box 12548
Austin, TX 78711-2548

3. If I have previously filed a complaint, do I still need to file a claim?

Yes, in order to be eligible for compensation under the settlement you should file a claim form. This will help ensure that we have all of the relevant information needed to evaluate your claim.

4. What kind of documentation do I need to support my refund claim?

The Office of the Attorney General will accept any reasonable evidence to support your claim for out-of-pocket losses. Depending on the type of claim and the claimed losses, examples of acceptable documentation may include a receipt, order confirmation, packaging slip, Dell Financial Services billing statement, or credit card statement.

5. How long will it take for me to be compensated?

No monetary payments will be made until after the deadline to file claims has passed and all of the claims have been reviewed. Therefore, it is unlikely that any checks will be sent to eligible consumers until at least June of this year.

6. How much money should I expect to receive?

The amount of each person's compensation will depend on a number of factors, including the consumer's out-of-pocket losses and the total number and amount of consumer claims filed. If total amount of consumer claims filed exceed the amount of restitution in the settlement, each consumer will receive a pro-rata share of his or her out-of-pocket losses.

7. What should I expect once I file a claim? Who will contact me and when?

Once you have filed a claim, you should receive a confirmation letter from the Office of the Attorney General informing you that your claim has been received. It is unlikely that you will hear anything else from the Office of the Attorney General or Dell until it is time for the monetary distributions to be made. At that time, you will receive a letter from Dell or the Office of the Attorney General explaining whether or not you are eligible for a monetary refund. If you are eligible for a refund, a check will be included with the letter.

If there is a question about your claim, you may be contacted by the Office of the Attorney General or Dell prior to the time refunds are distributed, but such contact is unlikely.

8. I am not from Texas, what should I do?

You should contact the Attorney General of your state to determine whether he or she has entered into a similar settlement with Dell. If so, you may be eligible for relief under that settlement.

Revised: May 06 2010